Cardinal Rok Pencil G0015F16A

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Return & Exchange Info

SIZE EXCHANGE
Is the size not quite right? You can request a size exchange within a maximum of 3×24 hours after receiving the item.
The product must be unworn and unwashed, with the label still attached, and the replacement size must be available.
Chat with the admin first to check stock and the exchange process.

DEFECTIVE OR INCORRECT ITEMS
If the item received is defective, sent incorrectly, or does not match your order, immediately contact the admin by providing your order number and photos of the item's condition.
Once the issue is verified, we will assist with the exchange or refund process.
We cover shipping costs resulting from our errors.

UNBOXING VIDEO
Keep an unboxing video from when the package is still sealed as supporting evidence if there are any issues with the order.

WRONG PRODUCT SELECTION AT CHECKOUT
Ensure the size, color, and product are correct before checkout.
Errors in selecting color or product cannot be submitted for return or refund.
Specifically for selecting the wrong size, you can still request a size exchange according to the terms above.

Shipping

Shipping is carried out every Monday-Saturday.
Orders placed by 14:00 will be shipped on the same day.
Orders placed after 14:00 will be shipped on the next operational day.
There is no shipping on Sundays and national holidays.
Orders placed on those days will be shipped on the next operational day